Terms and conditions
Simple rules, designed to be fair to you and to us.
This is a translation; the French version of these terms prevails.
Booking
Your booking is confirmed as soon as the deposit is paid. You immediately receive a confirmation email and the link to your guest area, where you will find your payments, the welcome booklet and your conversation with us.
Les Petites Voûtes: 2 people maximum.
Prices and tourist tax
The price shown includes the accommodation and the extras you have chosen. Tourist tax is added: €1.65 per adult per night, paid over to Nîmes Métropole. Under-18s are exempt.
Payment
- 30% deposit when you book.
- Balance charged automatically to the same card 14 days before arrival.
- For arrivals less than 14 days away, the full amount is paid when you book.
Payments are processed by Stripe. We never see your card number.
Security deposit
Two days before your arrival, a card hold of €300 is placed on your card: the amount is blocked but not charged. It is released automatically after you leave if all is well. In the event of damage, we may charge all or part of it, with photos as evidence.
Cancellation
| You cancel | Refund |
|---|---|
| More than 14 days before arrival | 100% |
| Between 14 and 7 days before | 80% |
| Between 7 and 2 days before | 50% |
| Less than 2 days before, or on the day | none |
The tourist tax is always refunded. The refund is made automatically to the card you used, as soon as you cancel from your guest area.
If you have changed your dates, the refund scale is calculated from the earliest arrival date your booking has had.
Changing your dates
- Up to 7 days before arrival: free of charge, subject to availability, from your guest area. Any price difference is paid or refunded.
- From 7 days before until the day before arrival: possible with our agreement, on presentation of supporting evidence (illness, accident, bereavement…), by making a request from your guest area.
Check-in and check-out
- Self check-in from 5 pm, with no latest arrival time. The door code is sent to you the day before.
- Check-out before 10 am.
- Early check-in: €5 per hour, 2 hours maximum, when the apartment is free the night before.
- Late check-out: €5 per hour, 2 hours maximum, when the apartment is free the following night.
During your stay
Please leave the apartment in the condition you found it. Practical instructions (bins, air conditioning, check-out) are in the welcome booklet.
House rules
- Check-in from 5 pm, check-out by 10 am
- Up to 2 guests (plus a baby)
- No pets
- No smoking, including e-cigarettes
- Quiet hours from 10 pm to 7 am
- No parties or events
- Before you leave: close the shutters and windows, check the door is locked, and leave the apartment clean
Any questions?
Write to us at reservations@entrevoutesetabbatiale.fr or from your guest area.
Seasonal rental of a furnished holiday let (meublé de tourisme). For holiday accommodation booked for specific dates, the 14-day right of withdrawal does not apply (article L221-28 of the French Consumer Code).